I am a Senior UX Researcher with a Master's in Information Systems. I specialize in user testing, information architecture, wireframes, heuristic reviews, competitor analyses, content strategy, analytics monitoring, and accessibility testing. I can help you conduct web research, get information about how your users feel, find usability issues on your digital products, help gather feedback from users, review your analytics and other digital properties to find potential "pain points" from your users, diagnose the problem, and provide recommendations on how to fix those problems. I believe that users make the world go 'round! Users visit your website, download your app, and pay for your services. So why not do what it takes to make them happy, provide them the information they need, and entice them to keep coming back? I can help ensure your website, app, program, or any other digital property is user-friendly, and fun to use!