Helps update support articles and ensures contents are accurate Handle multiple chats and resolve in efficient and timely manner Evaluates, troubleshoot, and resolve follow-up customer issues Isolate issues for further escalation/transfers Excellent skill on customer handling driving overall satisfaction Helps customers configure MX records, CNAME records and TXT records Supports customers with issues regarding Google web-based services such as: Drive, Docs, Sheets, Slides, Sites, Forms and Drawings Provide assistance to generalist for troubleshooting steps Support all queries concerning the Admin console web interface Provide support for data migration and Google sync tools