Implementation, design and development. • Implementation of end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management • Creation of Schema diagram, design patterns & implementation plan for new requirements. • Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows/ ITSM requirements. • Working on creation and customization of complex workflows and custom workflow activities. • Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. • Appropriate usage of Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, UI Macro, Script Includes, Access Control Lists, Fix Scripts by adherence of performance consideration. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience in creation of catalog items, wizards, record producers, interceptors, user guide. • Hands on experience in transform maps, data sources and different transform scripts for data loads and management. • Working with schedule jobs, events and triggers. Investigation of slow queries, transactions, server node logs, POP3/SMTP status for regular health checkup of instance. • Great experience in SLA Management and analyzing and designing better KPI’s • Sound hands on knowledge in SOAP, REST and advanced Scripted web service, LDAP integrations •. Participated in two fresh ServiceNow implementation projects.