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Skills

  • API
  • JavaScript
  • JSON
  • Open Source
  • Programming
  • XML

Services

  • ServiceNow Developer

    $30/hr Starting at $25 Ongoing

    Dedicated Resource

    Implementation, design and development. • Implementation of end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management...

    APIJavaScriptJSONOpen SourceProgramming

About

ServiceNow Developer

• An ambitious and optimistic Engineer with over 9+ years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
• Tremendous problem solving and troubleshooting skills, leadership qualities, strong analytical, organizational, multitasking, execution skills and presentation skills with ability to co-ordinate activities and interact with end users in a fast paced team environment and ensure delivery within time frame.
• Strong experience interacting with clients, end-users, requirement gathering, understanding requirements, analyzing solutions. Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.

Work Terms

Implementation, design and development.
• Implementation of end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management
• Creation of Schema diagram, design patterns & implementation plan for new requirements.
• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows/ ITSM requirements.
• Working on creation and customization of complex workflows and custom workflow activities.
• Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
• Appropriate usage of Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, UI Macro, Script Includes, Access Control Lists, Fix Scripts by adherence of performance consideration.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Experience in creation of catalog items, wizards, record producers, interceptors, user guide.
• Hands on experience in transform maps, data sources and different transform scripts for data loads and management.
• Working with schedule jobs, events and triggers. Investigation of slow queries, transactions, server node logs, POP3/SMTP status for regular health checkup of instance.
• Great experience in SLA Management and analyzing and designing better KPI’s
• Sound hands on knowledge in SOAP, REST and advanced Scripted web service, LDAP integrations
•. Participated in two fresh ServiceNow implementation projects.