Proficiency in developing training modules for inbound customer support, hospitality training, and Pre-K - 12th grade learning materials. Strong attention to detail and focus on originality and quality. Expert in working with MS Office suite, including but not limited to Word, PowerPoint, Excel and Publisher. Experience with course design and web-based training. Research and update existing course materials, corporate presentations and training module to implement the latest advancements. Assessed training needs and developed recommendations for new programs. Created colorful and easy to understand job-aids for up-training and remediation programs.