Job experience -4.1 years Roles and Responsibilities- Manual Testing,Service desk coordinator , Report generation , Incident handling , Remote Support , Server Monitoring, Technical support, UAM. Strengths: Tools: Ehelpline, HPSM, CF1 (remote support), Sitescope, VCC, Service center, TMC Achievements - Awarded as BEST EMPLOYEE twice , C-SAT award( Customer Satisfactory Award), appreciations from end users & clients