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Skills

  • Data Entry
  • Incident Management
  • ITIL
  • Manual Testing
  • Ms Office
  • Technical Support

Services

  • Software Tester

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Job experience -4.1 years Roles and Responsibilities- Manual Testing,Service desk coordinator , Report generation , Incident handling , Remote Support , Server Monitoring, Technical support, UAM. Strengths:...

    Data EntryIncident ManagementITILManual TestingMs Office

About

To develop a successful career in an organization that encourages hard work and creativity, which helps me in broadening my technical knowledge and enhances my organizational skills.

Project: EMEA ENI Monitoring & Security

Project associated with 24/7 support to 40 crucial customers spread across AMS, EMEA, APJ .EMEA ENI team monitors server in Europe, Middle East region for approximately 6000 + servers and network devices that support monitoring operations for ENI Italy and ENI DOMM (Dual Offer Middle & Mass Market) ENI Sorgenia (SORG) .

Responsibilities
• Monitoring Server alerts and coordinating with the other teams
• Updating McAfee Virus Definitions, Manual Scanning if required.
• User Account Creation, Providing Admin Rights, Shared Folder Access.
• Updating Microsoft Windows Patches.
• Managing Incident and Service Cases regarding Performance Alerts, Disk Management, Server Reboot Analysis, and Server Health Checks.
• Performing scheduled Tasks/Maintenance as per the requirements.
• Sending the Engineer performance report and evaluating on monthly basis.
• Mail Management
• Working on User Access management ( Active Directory)

Project : SAMNA DMS & SOTI MDM

Project SAMNA is a Power of One (PO1) Go-To-Market (GTM) IT enabled Solution for its Beverage and Snacks business units.

Responsibilities:
• Giving L1 & L2 support to client side.
• Activities involved call logging in the defined
• Analyzing, troubleshooting and resolving the issues within SLA at 1st level through telephone/ remote support.
• Implementation of Pre requisite software’s as per requirement on different sites
• Using CF1 tool at GSMC for remote support.
• Handling the SOTI server deployed at GSMC (Management console)
• Taking care of Management reports (Daily,Weekly and Monthly basis)
• Mail Management
• Preparing Knowledge base documents for project purpose .
• Testing of DMS application at user level and raising the bug to the concerned team.
• Co-coordinating with L3 support teams and following up with the users
• Providing support for windows based mobiles used by sales person to takes the orders.
• Service desk coordination