I am a former employee of both Genesys and Utopy, with over 15 years of experience working with Speechminer (also known as GIA).

The Speechminer solution was initially developed by a company called Utopy and later acquired by Genesys. I have worked in both organizations and possess in-depth knowledge of this product, including the Speechminer Web app, SMART, SMConfig, Uplatform, Speechminer database, General architecture, Report, and QM.

I can assist you in improving the existing setup and creating a new one.

Whether developing from scratch or providing full support for the Genesys Speech & Text recognition product, also known as Speechminer, my services encompass topics and phrase development in SMART.

This includes building categories using boolean logic in SMART based on business needs, enhancing speech recognition quality, and optimizing system load. I wisely configure fetchers, recognizers, categorizers, indexers, and other Speechminer tasks based on the volume of interactions.

I specialize in building essential Speechminer reports, optimizing report execution times, and creating user dashboards tailored to their needs.

Moreover, I offer services in cleaning the system of old, unneeded/obsolete data to enhance system performance and optimizing the Speechminer database performance to prevent delays and lockdowns.