Speechminer Expert also known as GIA (Genesys Interaction Analytics)
I am a former employee of both Genesys and Utopy, with over 15 years of experience working with Speechminer (also known as GIA).
The Speechminer solution was initially developed by a company called Utopy and later acquired by Genesys. I have worked in both organizations and possess in-depth knowledge of this product, including the Speechminer Web app, SMART, SMConfig, Uplatform, Speechminer database, General architecture, Report, and QM.
Work Terms
I can assist you in improving the existing setup or creating a new one.