Directly responsible for all personnel and functions in the service /customer service and other departments. - Provides support to the sales personnel and provides operational execution of sales and marketing initiatives. - Ensures appropriate and accurate information is passed on to employees for fulfillment of their responsibilities, - Assists Branch Manager in the annual budget process and identifying new ways to grow business. - Communicates operational issues through the proper channels to ensure that all employees have current, appropriate and accurate information as necessary to fulfill their responsibilities.