I am a bilingual Customer Service Specialist with over 5 years of experience, adept at handling customer complaints and providing top-notch technical support. Proficient in CRM tools such as Zendesk, Ameyo, and Angaza, I excel at improving customer satisfaction and promptly resolving technical issues. Additionally, I am a skilled transcriber with a high-quality computer and headset, ensuring accurate and efficient transcription work. I am available to work and committed to delivering exceptional results.