Technical Support Engineer (3906037)

Other

Technical Support Engineer

$8/hr Starting at $25

• Providing full Technical Support to Edible Arrangement (EA) franchises/stores (Up to 1600 stores in USA & Canada) • Monitoring of Edible Arrangement’s (EA) website • Working on Netsolace, Inc Dashboard to generate and resolve tickets • Resolving online credit card transaction related issues • Assisting clients on their Digital Menu screen setups and maintenance of slides • Working on SQL Server 2008 R2 management studio for SMSx DB (Company’s Software Management System) • Responsible and accountable for team performance • Manages work schedules and timelines • Supervising daily activities of junior IT staff • Email and collaboration systems • Network Management and remote access

About

$8/hr Ongoing

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• Providing full Technical Support to Edible Arrangement (EA) franchises/stores (Up to 1600 stores in USA & Canada) • Monitoring of Edible Arrangement’s (EA) website • Working on Netsolace, Inc Dashboard to generate and resolve tickets • Resolving online credit card transaction related issues • Assisting clients on their Digital Menu screen setups and maintenance of slides • Working on SQL Server 2008 R2 management studio for SMSx DB (Company’s Software Management System) • Responsible and accountable for team performance • Manages work schedules and timelines • Supervising daily activities of junior IT staff • Email and collaboration systems • Network Management and remote access

Skills & Expertise

Business DevelopmentCCNAComputer MaintenanceComputer NetworkingCustomer SupportEmail ServicesManagementMcseMenu DesignMicrosoft AccessMicrosoft SQL ServerNetwork AdministrationNetworkingPerformance EngineeringRemotingSalesServer AdministrationSoftware DesignSQLSystems EngineeringTeam ManagementTechnical SupportTroubleshootingWeb Design

Nazir Hussain