• Providing full Technical Support to Edible Arrangement (EA) franchises/stores (Up to 1600 stores in USA & Canada) • Monitoring of Edible Arrangement’s (EA) website • Working on Netsolace, Inc Dashboard to generate and resolve tickets • Resolving online credit card transaction related issues • Assisting clients on their Digital Menu screen setups and maintenance of slides • Working on SQL Server 2008 R2 management studio for SMSx DB (Company’s Software Management System) • Responsible and accountable for team performance • Manages work schedules and timelines • Supervising daily activities of junior IT staff • Email and collaboration systems • Network Management and remote access