Accounts: T-Mobile UK Remote resolution of technical incidents reported by end users regarding: PC's, Laptops, Printers Network connection, Internet Access, standard and client's application. Software Application installation and configuration update LAN and email support to end users User management, file access permission management Ensure all work is carried out and documented in accordance with required standards, methods and procedures Receives voice, chat and 3-mail interactions and initiates prompt and professional outbound communications Handles inbound inquiries in regards to basic product and service questions Communicates updates to customers in accordance with established service level standards Communicate to user experience personnel suggestions for site and service improvements based on customer interaction.