OBJECTIVE/SUMMARY Over 10 years of proven IT experience with a focus on Technical Support and Process Analysis, working with state-of-the-art technologies to solve complex routing problems within a wide range of environments. .KNOWLEDGE BASE Hardware: PBX / ACD / ATT SCU / DSU Smart Jack / NIU CSU Sun equipment and servers Cisco 3501 Routers, Various switches, hubs and servers Operating Systems and Databases: Windows X, 95, 98, NT, 3.11 XTML Oracle Dos Unix SQL Applications: PROCOMM Kea Telnet Client MS Excel MS Word Internet Explorer 5.5 Netscape 4.7 Information Management Data Warehousing Database Marketing, VitalQIP Systems Administration: Global Knowledge CCNA Advanced TCP/IP Lucent - ATM Hekimian-React Administrator HP - Unix Administrator IBM - AIX Unix Voice Mail 512-782-9001 Fax or night time land line 512-821-1276