Enterprise Technical & Product Support Specialist | 14+ Years of Experience in mail, Voice, Chat & CRM-Ticket Based Support
With over 14 years of expertise in managing and delivering exceptional technical and product support, I bring a wealth of experience across various domains such as cybersecurity, network security, and privileged access management. My comprehensive background spans mail, voice, and chat-based support, with a strong focus on CRM-ticket management, ensuring timely resolutions and enhancing customer satisfaction.
What I bring along with my experience -
1. Extensive Technical Expertise in the fields of OS Administration, Cybersecurity Product Support, Database administration
2. Multichannel Customer Support : mail, voice, chat, and CRM-ticket systems based support
3. Proven Leadership & Management Skills : Led 150+ member team across 4 geographies for multi-product support in the cybersecurity domain
Why Choose Me?
1. 14+ years in technical and product support roles, excelling in both individual contributor and leadership positions.
2. Certified in leading technologies like IBM Guardium, CyberArk, Oracle Solaris, Redhat Linux and more.
3. Proven track record of driving YoY 25% improvement in customer satisfaction.
4. Expertise in handling global clients and managing technical programs across four geographies.