Delivering expert technical support with precision, dedication, and a customer-first approach ensuring seamless solutions every time
Saurabh Pande: A Journey of Expertise and Passion in Technical Support
My passion for understanding how things work led me to pursue a degree in Electronics and Telecommunication Engineering at Nagpur University. This curiosity became the foundation of my career in technical support.
I began my professional journey as a Unix System Administrator at Mphasis, mastering Unix systems like AIX, Solaris, and Linux. Working in a 24/7 production environment taught me the importance of reliability, precision, and a solution-oriented mindset. At HSBC Software, I expanded my skills, managing Unix/Linux systems and troubleshooting OS issues. These roles cemented my love for solving complex problems.
My career took a significant step forward when I joined Persistent Systems in 2015. Over several years, I advanced from Team Leader to Technical Support Manager, overseeing global teams in India and Mexico. I focused on supporting Guardium and Identity Management systems, while building my expertise in IBM Guardium, a vital data protection platform. Working directly with clients, I helped them secure their databases and improve their data security strategies—work that I found incredibly fulfilling.
In 2021, I took on the role of Program Manager at Movate, leading large-scale cybersecurity and network security programs across four geographies. With a team of over 150 professionals, I successfully drove my team to exceed KPIs for five consecutive quarters. One of my proudest achievements was transitioning our business model from FTE-based to transactional contracts, improving both efficiency and customer satisfaction.
My Values
Throughout my career, I’ve been committed to excellence and integrity. Technical support is more than just solving issues—it’s about building trust and delivering meaningful solutions. Whether mentoring a colleague or solving a customer’s problem, I prioritize patience, empathy, and attention to detail.
A memorable moment in my career was resolving a complex issue for a major client. The gratitude in their response reminded me of the impact we can make by staying dedicated and solution-driven.
Outside of Work
In my free time, I enjoy exploring new technologies, especially in cloud computing and automation. I also love spending time with my family, traveling, and staying active, balancing personal interests with professional growth.
Looking Forward
I’m excited about the future as technology continues to evolve. I remain dedicated to learning, growing, and delivering exceptional technical support, while mentoring the next generation of professionals.
Work Terms
Availability: Full-time, available to work during US hours (09:00 AM to 05:00 PM EST, Monday through Sunday).
Billing Rate: $30 per hour.
Preferred Communication: English.
Communication Channels: Available via mail, chat, or video calls for regular updates and project discussions.