I am diksha, Director of Triple Crescents Merchant private limited and company secretary by professional provides consultancy and legal services to the other companies and other entities. Quality Monitoring, Contact Center Expert, WFO ( V7.x, 10.X, 11.X, 12.X) Desktop Process and Analytics Workforce Managment Training and Consulting Customer service Telecommunications systems CRM Admin support SOFTWARE DEVELOPER PHP LANGUAGE E-PUBLICATION HTML ,XHTML ,epsilon, Css, ePub2, ePub3, html5, fixed layout, Kindle fire, video & audio, read aloud, mango Reader, iPad, view, kindlegen, Photoshop, epsilon, Isme xml & java script