legal services &TELECOM SERVICE and SOFTWARE SOLUTION FOR Global Enterprise Business SOLUTION &Customer Interaction Management Software

I am diksha, Director of Triple Crescents Merchant private limited and company secretary by professional provides consultancy and legal services to the other companies and other entities. I have expertise in legal documents, contracts and agreements .Triple Crescents Merchant private limited is an authorised Verint and Avaya services partner which deals in providing a wide range of services, solutions to enterprise telephony, call recording, work force management and back office operations across the following industry domains.
E-Publication
Banking
Telecom
Insurance
Finance
Travel
Media
Founded in 2011, Triple Crescents Merchant private limited solution has created a niche in providing Verint and Avaya services with client base across the globe and delivery centres in UK and India. infowizqq solution is dedicated to serving the needs of customers expertly, efficiently, and cost effectively.

Our professionals are highly skilled and certified in the existing Contact Centre industry with excellent proven track record of working with companies like Avaya and Verint.

The services provided by us are oriented to suit each client’s specific requirements. These vary from providing consultancy on trivial issues to resolving complex multisite design and configuration issues.

We also provide extensive support and undertake enhancements as and when required by the clients.

We have the proven ability to work throughout all stages of planning, development, implementation and support of your chosen solution.

We believe that by working with the client as an integral part of their organization, we can develop good and effective solutions which may help client in their daily operations.

THANKS & REGARDS,
Gaurav Agnihotri
SKYPE ID Gaurav Agnihotri
INDIA (+91) 9646910001

Founded: 2011

Work Terms

Triple Crescents Merchant private limited is team of highly skilled and certified professionals in the Software developer industry
Services oriented company with expertise in following domains-:
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TELECOM SERVICES & SOFTWARE SOLUTION FOR Global Enterprise Business SOLUTION &
Customer Interaction Management Software
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VERINT Call Recording ( V 7.x,V9, V10, V11 v15.1,)
AVAYA Call recording Solution,Voice Technical Designer
Quality Monitoring, Contact Center Expert,
WFO ( V7.x, 10.X, 11.X, 12.X)
Speech and Text Analytics
Desktop Process and Analytics
Customer Feedback
Workforce Managment
Training and Consulting
Customer service
Telecommunications systems

CRM

Admin support
.......................
VMware work Stations ,
NetApp Storage
Windows OS
VM configuration
VMWare ESX Server Administration
VMWare Server Network
Web-Sphere server
..................
IT Networking
..................
IT Support
CCNA Networking
LAN Firewall
Cisco Routers
Data Center Switching
Security Routing
TROUBLESHOOTING & INSTALLATION
knowledge of Networking programs (CCNA , MCSE)
Active Directory, SQL Server 2008,2012,
My SQL,SSL Certificate

SOFTWARE DEVELOPER
...................................
C#,JAVA SE 7/8 ,Front End Engineer
HTML
CSS
Javascript
Photoshop UI UX design
Git SASS Linux client- side scripting
- Multithreaded programming
- SQL
- Git, Maven
- Spring framework
- XML DOM, XPath
- Tomcat
- Unit testing using JUnit + Mockito (or any other mocking framework)
Secondary Skills JAX-B, JAX-RS, JAX-WS
- Fitnesse automation testing
- Experience working in Agile team

PHP LANGUAGE
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framework Laravel.
Web application development.
Advance coding Skills in PHP, HTML5, CSS, Ajax,
JavaScript, jQuery, Angular.
PHP framework
SQL SERVER 2008/2012,SQL QUERY

E-PUBLICATION
HTML ,XHTML epsilon,
Css,ePub2,
ePub3, html5
layouT

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