Hi, I’m Russel – a results-driven and versatile Virtual Assistant with over a decade of experience in customer service, technical support, sales, and team leadership. While I’m just starting my official journey as a VA, I’ve spent years mastering the very skills that make a top-tier assistant: clear communication, organization, adaptability, and a laser-sharp focus on getting things done right.
Here’s what I bring to the table:
✅ Customer Service Excellence – With years of frontline experience, I know how to handle inquiries with empathy, resolve issues quickly, and keep clients happy. Whether via phone or chat, I bring a calm and professional tone that builds trust.
✅ Sales & Lead Generation – I’ve worked as a Sales Development Representative and even coached others in closing deals. From cold calling to CRM updates and pipeline tracking, I know how to drive results.
✅ Executive Support & Team Leadership – I’ve managed teams, worked closely with directors, and supported operations from behind the scenes. I’m confident handling calendars, coordinating tasks, and ensuring everything runs smoothly.
✅ Technical Know-How – I’ve worked in tech support for brands like BlackBerry and Asurion, giving me a strong grasp of troubleshooting and using tools like CRMs, VoIP systems, and ticketing platforms.
✅ E-commerce & Admin Skills – I’ve handled Shopify and Amazon backend tasks, managed customer queries, and kept things organized with precision and speed.
My goal as your VA is simple: to make your life easier and your business stronger. I’m reliable, quick to learn, and always ready to take initiative. Let’s team up—I’d love to support your growth and be the dependable right-hand you’ve been looking for!