Based in the UK, I have a quiet home office equipped with a MAC & PC, printer, scanner, shredder, high speed internet access and VOIP phone that allows me to make and take calls on behalf of my clients. Similar to a call centre or reception phone, it has call waiting, music on hold, transfer, voicemail and conference features, as well as a large display that lets me know which client is being called so I can answer in their preferred telephone greeting. This is perfect for your call answering requirements. Sample VA tasks and responsibilities: • Answering calls and taking messages from clients and leads • Replying to general enquiry emails / booking requests • Implementing a CRM system to track leads and client activity • Managing diaries and booking in appointments and meetings • Researching events, competitors, trends and content ideas • Inputting and sending estimates, invoices and credit notes • Following up on quote requests and chasing late payers • Copy typing from scanned manuscript or rough notes • Creating professional documents ie. invoices and letters • Designing welcome packs for new clients and events