10 years of call center experience in Credit Card Transaction Fraud Detection and Early Reporting (3 years), Workforce Analyst (3 Years), Workforce Manager (4 years). Skills Learned: 1.Email Management 2.Workforce Scheduling based on expected number of calls 3. Data preparation and presentation using Microsoft Excel and the formulas - VLOOKUP, COUNTIF, SUMIF, MATCH, CONDITIONAL IF and using PIVOT in presenting my data. 4.Business Understanding to give relevant recommendations based on the performance numbers 5. Managing 6-8 people from different locations and properly delegation of tasks and monitoring the accuracy and timeliness of the reports.