I am a positive, efficient and hardworking individual who has more than 3 years of experience working in a hotel as a Sales and Marketing Executive offering clients a professional and high quality service. I am experienced in communicating with clients over the phone and email and face to face. I have experience in office outlook, skype and salesforce and I am happy to learn new tools that can help me in performing my job. Below are some of the skills I possess that would be beneficial for the Virtual Assistant postion: 1. Email Management 2. Calendar Management & Scheduling 3. Research 4. Social Media Management I believe I can use this skills to be able to produce excellent quality of work. I am well versed in the english language and has undergone trainings for customer service and sales. I am a certified gold service professional and a Certified Hotel Sales Professional under the American Hotel and Lodging Institute. I am well disciplined and provides excellent quality of service not just to my external clients but to internal clients like my team mates and colleagues. I am very keen to details and organized with the job that I produce. I am well trained in salesforce operation as I use this for my hotel job as our catering management system. I would also love to train in other CRM applications. I generate reports in this system as well. I was tasked to be the Salesforce administrator for the hotel.