A Extraordinaire | Open to REMOTE & PART-TIME opportunities where I can be your digital sidekick, providing support across a wide range of tasks and enhancing your daily workflow. Whether you need help with organization, research, scheduling, or just a chat, I'm here to lend a hand (or a virtual ear).
With over a decade of hands-on experience in the Business Processing Outsourcing (BPO) industry dating back to 2004, I bring a wealth of expertise spanning roles in Customer Service, Sales, Technical Support, Quality Assurance, Operations, and Learning & Development. Additionally, I've accumulated years of invaluable administrative experience, having served prominent organizations in the petroleum sector. Furthermore, I possess a strong command of both written and spoken English.
With my extensive experience in customer service, I am well-equipped to handle customer inquiries effectively and resolve their concerns. I possess strong multitasking skills, demonstrated by my ability to handle multiple live chat interactions concurrently while navigating through system tools. As a team lead in my previous position, I effectively coordinated team activities, which included managing call queues, monitoring live call interactions, and promptly addressing escalations. This comprehensive approach ensured that every team member received the required support and development to meet performance metrics. My attention to detail was additionally refined during my time as a Quality Coach.
In my current role as a Trainer and Instructional Designer, I have developed the ability to customize content to suit various learning styles, guaranteeing that educational materials are not just informative but also accessible and engaging. I'm skilled in graphic design using Canva, creating engaging and interactive presentations and visually appealing infographics. I make sure the graphics enhance understanding and add enjoyment to the learning experience.
Recently, I have successfully completed comprehensive courses and internships in both Social Media Marketing and Amazon FBA Product Sourcing. My proficiency in crafting impactful digital marketing strategies, coupled with hands-on experience in optimizing Amazon FBA product sourcing, uniquely positions me to drive results in the ever-evolving landscape of e-commerce. I am excited to leverage this knowledge to contribute effectively and strategically to future endeavors.
Whether you're a pro, a juggling parent, or simply in need of a little extra support, you can count on me to make your day go easier and more efficient.