Hello, my name is Daria and for the last 8 years I've held multiple positions in the company I have worked English (mostly american) native speakers is over 11 years (non-stop) over the phone, in writing and in- Also I have been processing the documents for the company for about 6 years including the verification of eligibility of the customers using the government web sites (.gov) and working with state-issued homeschooled documents and approved application forms, generating state-recognized certificates through the state web sites. My typing skills are pretty good for English and Russian; typing speed in English is about 200 symbols per minute. Worked with escalation calls, chats, emails; communicated with court and DMV representatives; processed reports for the company; worked with the team on improving their performance and skills; supporting on any questions they have regarding services provided and organization issues. Trained on company products, procedures, policies. Worked on attendance reports, scheduling (shifts, days off, PTOs) and conducting job interviews. Worked on creating a Knowlegde base for the company based on product information. I do not have any issues using Windows OS, familiar with Microsoft Office products such as Office, Excel, Oulook, Power Point, course manager systems (CRM); worked with Cisco phones, 3C logic and Five9 programs. JIRA.