Hello, my name is Daria and for the last 8 years I've held multiple positions in the company I have worked
for: from a regular customer support agent to a customer support team lead. Earned a great experience in:
customer support services, telephone ettiquette, email correspondence, reports and organization; got
familiar with subtleties of United States requirements. Overall my experience in communication with
English (mostly american) native speakers is over 11 years (non-stop) over the phone, in writing and in-
person.
Also I have been processing the documents for the company for about 6 years including the verification of
eligibility of the customers using the government web sites (.gov) and working with state-issued
homeschooled documents and approved application forms, generating state-recognized certificates through
the state web sites.
My typing skills are pretty good for English and Russian; typing speed in English is about 200 symbols per
minute.
Worked with escalation calls, chats, emails; communicated with court and DMV representatives; processed
reports for the company; worked with the team on improving their performance and skills; supporting on
any questions they have regarding services provided and organization issues. Trained on company products,
procedures, policies. Worked on attendance reports, scheduling (shifts, days off, PTOs) and conducting job
interviews. Worked on creating a Knowlegde base for the company based on product information.
I do not have any issues using Windows OS, familiar with Microsoft Office products such as Office, Excel,
Oulook, Power Point, course manager systems (CRM); worked with Cisco phones, 3C logic and Five9
programs. JIRA.