An Accounting/Customer Service/e-Commerce leader with a broad base of accounting, customer service and supervisory experience; an invaluable and unique skill set. A personable team player with exceptional communication skills. Recognized for a strong work ethic, integrity and proven leadership skills. • Customer service support using Help Scout (previously Salesforce Desk) • Order management including refund processing; approve and follow up on product reviews • Monthly AP/AR, accounting and PayPal reconciliation using Xero • Email campaigns using MailChimp; develop and analyze customer surveys using Survey Monkey; update and create user manuals; business development research and analysis