- Proficient in understanding of PC and server architecture and inter-connectivity. - Superior troubleshooting skills. - Proficient networking experience (LAN, WAN etc.). - Possess strong customer service skills. - Excellent customer relationship and advocacy skills. - Experience with Enterprise networks (servers, topology, connectivity etc.). - Understanding of virtulized and hybrid (PC & Mac) environments. - Attention to detail. - Solid writing skills. - Microsoft Certified (MCP, MCTS). - ITIL Certificatied. - Minimum 8+ years of proven technical customer service experience. - Strong understanding of Microsoft technologies including Windows, SQL, Microsoft Azure, client/server architecture and virtual machine environments. - VOIP, contact center technology, cloud technology and telephony experience a strong plus. - Knowledge of helpdesk ticketing systems. - High quality of work including timeliness, completeness and accuracy. - Strong team player who enjoys managing multiple tasks.