I have been working in the Customer Service industry for the past 6+ years.
I help my clients with Zendesk:
-From the selection of the right plan to the service's subscription.
-Implementation from scratch.
-Optimisation of the use of Zendesk for existing customer.
-KPI tracking, creation of dashboards, and reports.
-Optimisation of the workflow.
-Audit on the service organisation and processes.
-Audit on Zendesk use.
-Providing feedback and levers of improvement.
I am helping my clients with all their needs related to customer support area. Improving their performance and reducing their ticket cost, or the number of ticket per GMV generated.
I am a solution provider. Don't hesitate to contact me to discuss your project needs or for further information.
Important note: I operate in French and English. My colleagues can support projects in Spanish and English.