Result Oriented Salesforce.com professional with 8 years of IT industry experience, looking for a challenging assignment.

• Understanding business user needs and translating them into robust business requirements for configuration and development in Salesforce CRM.
• Lead technical design sessions, designing and documenting technical solutions that are aligned with the business objectives.
• Provide estimates of the level of effort to implement a solution based on business requirements.
• Rolling out new features and functions to internal customers with high attention to “landing” them effectively. High attention to measuring results to ensure that goals to improve experience and/or efficiency are met and course-correct quickly when necessary.
• Manage Salesforce CRM instances for multiple client businesses and be the single point of contact for all user’s needs and requests for the Salesforce system.
• Create effective mechanisms for understanding feature level opportunity size continually focusing engineering resources on the most impactful investments.
• Proactively identify and implement operational improvements, enhancements, and system customization's to address evolving business requirements.
• Be the interface between worldwide CRM team and local businesses. Participate in change management process. Drive communication efforts across relevant stakeholders.
• Prioritize, communicate, and complete Salesforce-related projects as prioritized by the business.
• Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.
• Ensure that quality assurance practices are adhered to in deploying new features and functions.