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Skills

  • Cold Calling
  • CRM
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Outbound Sales
  • Phone Support
  • Sales
  • Salesforce
  • Social CRM
  • Telemarketing
  • Telesales

Services

  • Customer Service Representative

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Handling incoming customer inquiries through various channels such as phone calls, emails, live chat, or social media. Ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining...

    CRMCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer Service Management

  • Sales Development Representative

    $6/hr Starting at $25 Ongoing

    Dedicated Resource

    Focusing on generating and qualifying leads for the sales pipeline. Initiating contact with potential customers, understanding their needs, and qualifying them as potential prospects for the sales team...

    Cold CallingOutbound SalesPhone SupportSalesTelemarketing

About

I have worked as a Customer Service Representative for 5 years in the Call Center industry, handling diverse tasks. Helping customers and providing them with an exceptional experience is my passion, and I strive to ensure their satisfaction with the service I provide.

As a Technical Support for a Smart Security Company for 1 year, I have gained expertise in resolving technical issues and providing effective solutions to customers. During my 3-year tenure as an Account Associate with the largest telecommunication company in the USA, I managed various customer accounts, assisted them in understanding their bills, and successfully sold products and services. Additionally, I have a year of experience in B2B Outbound as a Sales Development Representative, where I excelled in generating leads, setting appointments, and data profiling.

I am always eager to learn and grow in my role, and I am committed to completing assigned tasks with grace and efficiency. If you are seeking a candidate with these qualities, please feel free to message me to discuss the work we can achieve together.