Experienced Customer Service Representative

I have 4 years of experience in Customer Service assisting U.S. customers. I was trained at a large Call Center in the Philippines and served as Quality Assurance Analyst for more than a year. I've been with the BPO industry for four years handling different international accounts.

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I also know how to do basic troubleshooting and can be assigned to work as quality analyst if needed. I have passion for customer service and I always aim to meet beyond customer's expectations. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

I am a full-time freelancer and can work on U.S. business hours.

Work Terms

I am a full-time freelancer and can work on U.S. business hours.

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