A leading service provider
Unifane is passionate about delivering service excellence and a great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for clients and employees, whilst maintaining a broad commitment to the environment and society.
Founded: 2019
Work Terms
Process Implementation:
Clearly defined process, process mapping, and workflow documentation to ensure accuracy and quality of customer service
Responsible in driving the creation and improvement of standardised work
Ensure compliance for all processes and policies and developing quality and productivity evaluations through effective monitor techniques and workflow observance
Continuous Improvement:
Leads and directs the team in problem identification, problem-solving and implementing continuous improvement measures
Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly
Ensures escalation process standard work is followed and teams are engaging in Why-Why Problem Solving Activities
Training:
Ensures all associates receive proper training, such as technical, quality, and Operations. Communicates company objectives to associates. Monitor associate performance and provide coaching and training as required
Ongoing feedback and discussion with employees regarding what’s important, how are you doing, priorities to improve. These discussions include: regularly scheduled 1:1s, documentation of 1:1 session, performance plans, and informal meetings
Team Engagement:
Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence, etc.
Communicates/conducts performance appraisals, both formal and informal; Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation;
Enables participates and implements continuous improvement ideas to drive employee engagement and adherence in all activities