Banner Image

Skills

  • Change Management
  • Consultant
  • IT Project Management
  • IT Training
  • ITIL
  • Knowledge Management
  • Management
  • Project Management
  • System Administration
  • Testing
  • Training

Services

  • Service Desk Manager

    $18/hr Starting at $25 Ongoing

    Dedicated Resource

    An IT Professional with strong focus on Process and IT Service Management that enables Business outcomes through cost effective and high quality solutions. Over 5 years of experience in IT Quality, Service...

    Change ManagementConsultantIT Project ManagementIT TrainingITIL

About

Rolls Royce services at a Fraction of a Cost

A Professional with strong focus on Process, customer service and IT Service Management that enables Business outcomes through cost effective and high quality solutions. Over 5 years of experience in IT Quality, Service and Project Management which has been used to implement processes and technologies at a global level. A Bach. in IT, a MBA in Information Systems and Finance, ITIL Certified, ServiceNow System Administration Certified and ISO20000 process implementation has enabled me to prove myself in IT Governance & Compliance.

I am a specialist in:

- ITIL Framework
- ISO20000 ITSM Standard
- Salesforce Professional/Enterprise
- Process Re-engineering
- ServiceNow
- osTicket
- Incident Management
- Change Management
- Request Management
- CMDB
- Process Documentation

Attachments (Click to Preview)