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Skills

  • Customer Service
  • Active Listening
  • Chat Support
  • Communication Skills
  • Customer Satisfaction
  • Freshdesk
  • Multitasking
  • Online Chat Support
  • Phone Support
  • Problem Solving
  • Quality Assurance
  • Relationship Management
  • Salesforce
  • Zendesk

Services

  • Excellent Customer Support

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Energetic Customer Service Representative with 2 year of experience resolving complex customer inquiries, I am well trained and have the multi-tasking skill of handling calls and chats I am customer-oriented,...

    Active ListeningChat SupportCommunication SkillsCustomer SatisfactionCustomer Service

About

PROFESSIONAL SUMMARY
Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.Aiming to use my proven skills and experience to effectively fill the managerial role at your company.
WORK HISTORY
06/2022 to 01/2024 Customer Service Representative
The Amazon Project
• Maintained a high level of professionalism when dealing with difficult customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted with training and mentoring new team members.
• Followed up promptly on all unresolved cases from previous shifts.

Work Terms

HOURS OF OPERATION
I am willing to work everyday of the week between 9am-5pm and additional hours if necessary
Prefered communication style is verbal communication