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Skills

  • Analytics
  • DevOps
  • Gap Assessment
  • Help Desk
  • Helpdesk
  • Information Technology
  • ISO
  • It Governance
  • It Management
  • Maturity Assessment
  • Process Design
  • Process Improvement
  • Service Desk
  • Service Management
  • SWOT Analysis

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Services

  • IT Assessment for process maturity

    $36/hr Starting at $288 Ongoing

    Dedicated Resource

    I work remotely to analyse IT Support/ Helpdesk and/or DevOps BAU support processes against your prefered methodology, standard or other regulatory requirements or policies (usually, ISO/IEC20000 or COBIT...

    AnalyticsDevOpsGap AssessmentHelp DeskHelpdesk

About

IT Whisperer: Driving efficiency and compliance in IT

Over the last 25+ years, Caroline has worked with more than 18 ICT organisations/departments on countless IT system projects and IT governance programmes in South Africa, Ireland, the USA and Qatar.

As a consultant to large organisations, she spent 10-years conducting IT process assessments and driving successful process improvement & compliance programs. Her technical roots in IT development, systems architecture and IT support, means she has first-hand knowledge of the challenges and opportunities that technological change presents to organisations, their staff and suppliers.

She brings together experience in Information Management, Technology & Systems Management, Compliance Risk Management, Communications Management and process improvement know-how. Her degree in Communication Sciences uniquely places her to design and implement organisational change management strategies to facilitate the adoption of systems and new ways of working.

Work Terms

Please contact me to discuss your needs. I will schedule a 30 min video conference to meet your key stakeholders and to agree the duration and scope of the assessment. On acceptance of the quotation and terms and receipt of a 50% deposit, we will schedule the assessment.