I'm Clark, a 24-year-old Filipino. I have a lot of customer service experience. I've worked in the BPO sector for about 3 years. I managed email support, outgoing calls, and incoming calls. I began freelancing in 2022 and worked as a CSR for a client in Australia. To assist customers with their product-related complaints, we used CRM platforms like Zendesk and Freshdesk. I'm now seeking clients to help with email management and other tasks.
I will efficiently respond to customer inquiries and maintain high levels of customer satisfaction by doing the following:
1. Receiving and making phone calls to customer service
2. Maintaining strong customer relationships by responding to questions and concerns quickly and professionally.
3. Managing database records, resolving customer complaints, and writing status reports on customer service issues
4. Data entry and research are performed as needed to troubleshoot customer issues.
5. To achieve customer satisfaction, identify and assess the needs of the customer.
6. Create long-term relationships and trust with customer accounts by engaging in open and interactive communication.
7. Use the appropriate method/tools to provide accurate, valid, and complete information.
8. Meet personal/customer service team sales and call-handling targets.
9. Handle customer complaints by providing solutions.
Work Terms
I can work for 8 to 12 hours per day, my payment terms are weekly, and I accept Paypal and Payoneer.