Dedicated and resourceful computer professional with 20+ years’ extensive experience in testing, installing, repairing and maintaining a diverse range of hardware, software and peripherals.
TECHNICAL EXPERTISE
? Installation: All kinds of hardware (Branded and non-branded), windows, software, applications and antivirus
? Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations management
? Operating Systems: Windows, DOS, Linux
? Computer Networks: LAN/WAN/MAN, Cabling
? User Account Management and Training
? Customer Service / CRM
? MS Office Suite
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PROFESSIONAL EXPERIENCE
Captain | United States Army, Camp Bondsteel Kosovo June 2004 – March 2014
• Install hardware and software on standalone personal computers
• Ensure maintenance of end user workstations and peripheral devices
• Assist in providing desktop application solutions
• Respond to requests for technical assistance
• Manage testing procedures for newly installed hardware and software applications
• Ensure timely repair of equipment
• Assist with network troubleshooting procedures
• Provide backup to the network administrator
• Install and update antivirus programs on a constant basis
Major Achievements
• Redesigned and implemented a more efficient network system resulting in optimal performance of all workstations
• Troubleshot an extremely challenging software problems with PC’s
Lieutenant | United States Army, Fort Lewis, WA October 2010 – June 2004
• Resolved customer problems on the subject of PC hardware and software issues
• Installed new har
Work Terms
Negotionable