ERP support specialist with 7 years of experience in retail automation. Studying Internet Systems and Full Stack development to create innovative solutions and drive business growth.

Professional with 7 years of experience in ERP systems support and commercial automation, specializing in diagnosing and resolving technical issues while optimizing processes for retail companies.

Currently pursuing a degree in Internet Systems and enhancing my knowledge in Full Stack development, English, and general accounting through supplementary courses. I aim to expand my technical expertise and experience to create innovative solutions, contributing to company growth and adding value to the team.

EDUCATION:

- Internet Systems undergrad
- Enrolled in a Full Stack Development course
- Enrolled in a General Accounting course
- Enrolled in an English course

EXPERIENCE:

- Systems Implementation and Technical Support:
Specialist in the implementation and optimization of ERP, TEF, and Secullum systems. I perform diagnostics, resolve technical issues, and provide training to maximize operational efficiency and ensure tangible results.

- Commercial Automation and Infrastructure:
Provide remote support for the installation and configuration of equipment such as checkouts, thermal printers, scales, data collectors, and time clocks, ensuring compatibility with systems. Conduct connectivity and integration tests between devices to ensure optimal performance.

- Management and Service Record Keeping:
Register and manage Service Orders, documenting detailed service records for historical tracking and solution monitoring. Assist in the negotiation and contracting of services by advising clients on the best solutions for their needs.

- Guidance for Fiscal and Commercial Compliance:
Support system configuration to meet fiscal requirements, offering guidance on consulting with a specialized accountant. Act as a technical liaison with accounting firms, assisting in financial integration for the accurate generation of reports and fiscal documents.

- Continuous Improvement and Optimization:
Implement best practices in security and data protection to prevent operational risks. Monitor and apply updates to systems and equipment, ensuring continuous and efficient operations.

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