Diligent, energetic and personable customer service representative & Virtual Assistant, I excel in handling multiple tasks in a fast-paced environment, excellent communication and problem-solving skills.
In my current role as a Customer Service Representative (Team Lead), I have built remarkable skills in managing client inquiries, resolving complaints, and maintaining detailed records. This experience has given me the opportunity to develop strong interpersonal skills, enabling me to communicate effectively with clients and team members alike. My responsibilities include answering calls, confirming payments, working efficiently with google suites, creating slides/presentations.
During my internship as a Customer Support Officer, I further refined my customer service skills by providing introductory information to new customers, following up to ensure satisfaction, and addressing concerns. My administrative experience also has provided me with a strong foundation in organizational skills and attention to detail. Handling office supplies, coordinating schedules, and maintaining records have all contributed to my ability to manage multiple tasks simultaneously.
As a Virtual assistant, I further refined my customer service skills by working on tasks and projects assigned to me. I have been able to develop knowledge in google suites, calendar management, project management, curate meetings, present slides, travel pack and itinerary. This training helped me understand the use of some CRM software and google tools which are essential in the growth of my career as a customer service representative and virtual Assistant.

Work Terms

30hours weekly(Monday - Friday), Hourly payment, Phone call communication.