Extraordinaire VA - Operations Manager - CS Expert
Client Satisfaction is my topmost priority!
Hi, my name is Mari.
I spent so many years of my professional life helping my clients and company owners establish their business by improving operational management systems and processes. I do believe as a Leader I should lead by example by doing the groundwork and by implementing best practices at work. I do keep this desire for growth, challenge, or simply the fulfillment I get on new responsibilities or from building up and helping others. In return, I'm able to inspire and motivate my co-workers to perform their best for the success and growth of the company.
Had experience as a Project Manager for one of the biggest dental chains in the US. We used Dentrix in checking and updating the patient's dental info. We called different Dental insurance companies to check and verify eligibility. I did manage both the Dental Appointment and E&V Teams. We used Zendesk and Salesforce to provide excellent customer service experience via phone/email/chat.
Got promoted after a month from being a Team Lead to be the Operations Manager all because of integrity, impeccable attendance, commitment, hard work, consistency, teamwork and collaboration, excellent problem solving skills and leading by example.
SKILLSET
✅ Operations Management
✅ Team Leadership
✅ Project Planning and Management
✅ Process Improvement
✅ Customer Service Expert
✅ Chat and Email Response
✅ Eligibility and Verification
✅ CRM Management
✅ Consistency
✅ Strong work ethic
✅ Active listening
✅ Problem solving & critical thinking
✅ Teamwork/Collaboration
✅ Organizational and attention to details
TOOLS
• CRM - Hubspot, Salesforce, Zoho, Asana, Magento, Pipedrive, Metabase, Dentrix
• ECommerce - Etsy Shop Manager, Ship Station
• Task Management - Trello/Monday
• Zendesk (chat)
• Canva/Filmora/Capcut
• Skype/Meet/Zoom/Teams/GoTo
• Calendar Management
• Slack/Lark/Discord/Telegram/Whatsapp
• Google Suite (Docs, Sheets, Forms)
• Dialers like OpenPhone, JustCall, Vici, Xencall, YTel, Nextiva, Avaya, RingCentral etc
Work Terms
Weekly Pay via Wise or Bank Account