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Skills

  • Call Center
  • Chat Support
  • Call Handling
  • Communication Etiquette
  • Communication Skills
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Data Entry
  • E Commerce
  • Email Support
  • Google Certified
  • Google Sheets
  • Microsoft
  • Microsoft Excel

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Services

  • Customer service Specialist / Data Entry

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I had been working as a customer support industry for 7 years. I have excellent communication skills in dealing with customers. Aspiring to obtain a position as a call center representative in a dynamic...

    Call CenterCall HandlingChat SupportCommunication EtiquetteCommunication Skills

About

I am completely proficient in Computer work and have a good knowledge of CRM tools ( Zendesk, Freshdesk, Shopify, Gorgias, Helpscout, Megento, Unicom, Bitrix, D1, and Live Agent. My services

Zion Tech Group (Brazil) January 2020 — August 2024
Dispatcher Service Desk Manager (Remotely)
Interact directly with end-users to provide hardware, software, network, and application problem resolution.
Providing first and second-level service desk support to internal customers, assisting them with hardware and software issues via phone, email, and chat.
Ticket management, accompanying field engineers remotely in each task.
Dispatching field engineers to any location in the world and supporting them accordingly.
Maintaining clients, vendors, and projects, and working on the real-time ticketing system.
Assisting on critical issues, providing customer, and user support, and queries.
Deliver high-quality interactions with users through Live Chat, email, and RDP sessions.
Creating, maintaining, and resolving tickets, and incidents and addressing escalated user issues.
Collaborate with Billing, Sales, Product Management, Quality Assurance, etc.
Provide daily & weekly performance reports on Hub staff, handled, tickets touched & completed.
Ensure all confidential customer information pertinent to the account is noted and processed inside Bitrix and/or Zendesk as per the Company's security protocols.
Attempt to connect with inactive customers. When connected, create engagement strategies to support customer success.

Altice USA February 2021 — May 2021
Customer Service Manager (Remotely)
I work as a dispatcher providing Customer Support, Technical Support, Activation of the receivers and Chat support, Email Support, and Phone call support giving advice to teammates and resolving their problems in a very smart way.

Flagship one December 2020 — February 2021
Account Manager and Phone, Chat and Email (Remotely)
I'm dealing with customers on call chat and emails. Answering call queries forwarded to an Account rep and concerned person also getting inbound sales calls. Taking more than 100 calls in an 8-hour shift. Helping customers guiding them about the procedure and sending tracking details to the customers. Solving customers' issues and highlighting them to the supervisor and Manager. Always make my customers happy and satisfied

Floatie Kings (USA) August 2020 — November 2020
Social Media Moderator (Remotely)
I did social media moderation and went through different areas of our company. Responds to customers via email and social media. In addition to helping to fight disputes.

MyWater July 2019 — December 2019
Sales Executive
MyWater® was founded on the mission to improve water quality for people in a sustainable way. It is equipped with the world's First water application to show you the live quality of your water. RO plant.

Mycart E-commerce January 2018 — July 2019
Customer Service Representative.
Dealing with Customers' emails and Handling Call Resolved Complaints, order processing, helping customers place their orders making returns' and giving refunds as per refund policy tracking orders handling logistics, and dealing with other queries in the

Work Terms

Able to work any time as client want

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