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Skills

  • Adobe Creative Suite
  • Customer Service
  • Editing
  • Equipment
  • Information Technology
  • Mobile Development
  • Outsourcing
  • Personal Assistant
  • Tablet
  • Training
  • Troubleshooting

Services

  • Customer Service Representative

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I am passionate,knowledgeable and efficient Customer Service Representative.I worked in a Business Process Outsourcing under Tracfone Company and handled Straighttalk account and caters T-mobile,Verizon...

    Adobe Creative SuiteCustomer ServiceEditingEquipmentInformation Technology

About

Customer Service Expert/ Appointment Setter/ Virtual Assistance

I am a passionate, competent and expert Customer Service Representative. I worked in a Business Process Outsourcing (BPO) for 4 years and along with that, I was been promoted as a Technical Subject Matter Expert for 1 year and 4 months.I am being compassionate, heed about the customer's experience, issues and concede customer's complaints.

Before I was promoted, I was hired as a Customer Service Representative for 2 years and 8 months. I handled the Straighttalk account under Tracfone that caters Verizon, T-mobile, and At&T. When I was promoted as a Technical Subject Matter Expert, I assisted and helped new hire trainees to be endorsed in production. In line with that, I provide strait-laced feedback and efficient coaching for them to be able to pass and got the job.

I am self-motivated and amenable in regards to new learnings and training materials. I always see the bigger picture for every situation. Besides, I have communicative and convincing skills to deal with any kind of consumer.
Also, I have fully personal equipment like a professional laptop, a strong Internet connection, phone, and so on to ensure my 24 hours available to the customers which are very important to me.

Furthermore, I am an expert on-
Providing Excellent Customer Service
Organizational Skills
Computer Proficiency ( MS Word, MS Excel, MS Powerpoint)
Handling rude customers
Plenty of ways to handle the influx of customers questions and issues.
Troubleshoot phones and other devices like tablet and mobile hotspot
Editing using Adobe Photoshop

I value hard work and honesty. I am interested in making long term professional relationships with my clients to guarantee that every project will become prosperous. I look forward that you will hire me and I will reassure you that you will not regret your decision.

Work Terms

I can work 8 hours a day from Mondays to Fridays. I accept part-time as well and work can work under pressure. I worked overtime for business purposes. You can contact me through my Skype, phone number g-mail and guru account https://www.guru.com/freelancers/hannily-gerona