I will teach you how to offer the best customer service experience
I became one of the main consultant to act in project for CRM, Data Management, Ombudsman and Customer Experience in Brazil. Beyond that, I am writer and researcher in this area and I acted as judge in some AWARD of customer service too.
Some of my latest research and books about our sector are published around the world at Amazon:
== 30 Advice from 30 Greatest Professionals in CRM and Customer Service in the world, foreword by Don Peppers.
== 40 Advice from 40 Greatest Professionals in CRM and Customer Service in Brazil
== Data Science and Business Intelligence: Advice from important Data Scientists around the World
== The Book of all 20 Methodologies to improve and profit from Customer Experience and Service - Why, when and how to use each one
== The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World
== Linux Total & Free Software, foreword by Nicholas Negroponte, MIT
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