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Skills

  • Customer Service
  • Management
  • Phone Support
  • Reports
  • Administrative Assistant
  • Assignment Writing
  • Billing
  • Business Management
  • Call Center
  • Creative
  • CRM
  • Data Management
  • Database Development
  • Email Services
  • Healthcare Consulting

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Services

  • Tier 3 Customer Support

    $13/hr Starting at $30 Ongoing

    Dedicated Resource

    -Assisted product management in initiating the development of new products. -Produced monthly reports using advanced Excel spreadsheet. -Ensured that client and providers issues are dealt with in a timely...

    Assignment WritingBusiness ManagementCall CenterCustomer ServiceInstructional Design
  • Administrative Assistant

    $13/hr Starting at $30 Ongoing

    Dedicated Resource

    ...

    Administrative AssistantData ManagementDatabase DevelopmentInternational BusinessInternational Sales
  • Customer Service Representative

    $13/hr Starting at $30 Ongoing

    Dedicated Resource

    -Manage patient, health plan or healthcare providers needs by telephone or email. -Routing health plan representatives and providers to appropriate internal resources. -Answering on average 60-70 calls...

    BillingCreativeCRMCustomer ServiceEmail Services

About

I am passionate about improving processes to boost efficiencies, consumer satisfaction ratings, and company reputation.

I have been able to connect with consumers, patients, and provider as a trusted resource and learned how to best meet their needs. In my past roles, I’ve helped introduce ideas to improve workflows. I’ve done research on ongoing issues with consumers to better identify what actions I should recommend to my superiors and have defused ongoing situations with both patients and providers. I can proficiently transition between a range of task, demonstrating my ability to prioritize and coordinate critical, time-sensitive responsibilities.

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