I am an Experienced Customer Service Representative and a Rockstar Virtual Assistant with 2 years of admin experience.

I have worked in a huge omnichannel retail company and in an American multinational financial services corporation in the US as their customer service representative. I deal with their customers 8-9 hours a day and have grown and explored the different ways to provide the best customer service.
Refunds and Exchanges? Customer Complaint? Order Entry and Tracking? Not a problem at all.

Also, as an admin assistant in a college for 2 years, It has become handy for me already to use the following in clerical tasks:

-Office Applications
-Gmail,
-Google Docs
-Google Sheets
-Google Calendar

Customer Service
My 1-year experience in a high pressured environment (BPO) have taught me attention to detail, resilience, critical decision making and to multi-task with minimal supervision. I handle calls from simple order entry and order tracking to deescalating complicated customer complaints and disputes about product exchange, refund, incomplete/damaged items and non-receipt of items delivered.

Virtual Assistant
While working as an admin assistant( in my corporate job), I was able to learn thoroughly different office tasks such as data entry, email handling, and schedule management.

I even paid $160 to take a detailed course so that I could master those skills!

I have studied the basic VA skills in depth:

-Email Management(Gmail)
-Calendar Management(Google Calendar)
-Office Applications( Google Docs and Sheets)
-Internet Research
-Wordpress
-Social Media Management

I am available to work for you full time or part-time at a maximum of 40 hours a week.


Cheers!

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