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Skills

  • Administrative Assistant
  • Career Development
  • CRM
  • Customer Service
  • Executive Assistant
  • Phone Support
  • Secretary
  • Technical Support
  • Virtual Assistants

Services

  • Virtual Assistant / CRM

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    As a VA, I do various administrative tasks that are similar to those of an executive assistant or secretary. Anything that you can think of under the sun, as long as it can be done remotely, I must've...

    Administrative AssistantCareer DevelopmentCRMCustomer ServiceExecutive Assistant

About

• Excellent Customer relation management • Result oriented • Experienced in handling difficult customer • integrity

John Paul Villagracia
Zone 2 La Purisima, Camarines sur, Bicol, Philippines

Cell: 09363311898

Email: Johnpaulvillagracia5@gmail.com

Professional Summary
Highly skilled and meticulous Call Center Representative with a superb record of customer satisfaction. Adept multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Flexible scheduling availability to include evenings weekends and some holidays.

Core Qualifications
Extensive customer support representative experience
Exceptional skills in logging numbers accurately
Outstanding skills in verifying product pricing
High creative thinking and customer service skills
Superior record of closing telephone sales
Excellent proficiency with MS Office suite

Experience
Telstra
Technical Support Representative
Australia
Answering inbound call from customer and help them to trouboeshoot their internet connection.
Entered customer data on company computers accurately and completely.
Answered customer product questions fully and accurately.
Assisted with quality assurance process as required.
Worked frequent overtime or substitution hours.

Conduent
Customer Support Representative
United states

Processed client's healthcare applications accurately over telephone.
Create an appointment to their medical specialist

Education
Bachelor's degree– BS Psychology2016
Our Lady Of Fatima University, Phil.

Work Terms

Weekdays and holidays
Paypal
English