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Skills

  • Customer Service
  • Management
  • Monitoring
  • Administrative Assistant
  • Analytics
  • Chat Support
  • Client Issue Resolution
  • Communication Skills
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Service Management
  • Email Marketing
  • Email Services
  • Gaming

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Services

  • Team Lead - Chat, E-mail & Phone Support

    $5/hr Starting at $100 Ongoing

    Dedicated Resource

    TEAM LEAD & CSR     As a team lead, duties include:    ☑ Managing shifts of 10-30 workers at a time   ☑ Coordinating breaks and lunches   ☑ Moderating escalated messages and requests, monitoring quality...

    Chat SupportCustomer ServiceMonitoringQuality AssuranceTeam Management

  • Escalations and Complaints Management

    $7/hr Starting at $100 Ongoing

    Dedicated Resource

    Handles agent & supervisor escalation.   Making sure that relevant information and procedures are cascaded to the team.  Monitoring service level.  Providing best customer service to all players (Social...

    Customer ServiceGamingLegal AssistantsManagementMonitoring

  • Virtual assistance and E-mail marketing

    $5/hr Starting at $100 Ongoing

    Dedicated Resource

    E-mail Campaign Management Automation and Sequences Content Creation Analytics and Optimization Administrative Support As your virtual assistant specializing in e-mail marketing, I bring a unique blend...

    Administrative AssistantAnalyticsClient Issue ResolutionCRMCustomer Experience Management

  • Tech & Customer Support

    $5/hr Starting at $100 Ongoing

    Dedicated Resource

    Skills and Expertise: Technical Support: Proficient in troubleshooting hardware, software, and network issues. Adept at providing step-by-step technical assistance and solutions. Customer Service: Exceptional...

    Communication SkillsManagementTicketing SoftwareTroubleshootingWeb Development

About

Customer Success Manager | Complaints, Escalations & Team Lead | A+ VA

Exceeding expectations, not just meeting them!

🌟 Perfect 5-star feedback on projects
🏅 Been in several industries for 12 years now
🏆 Expert in Chat, Email, and Phone Support + Complaints and Escalation Management
⭐️ Team Management experience

Here's what I can do for you:

🔥 Sales
🔥 Virtual Assistance
🔥 Customer Service
🔥 Lead Generation
🔥 Community Management
🔥 Appointment Setting
🔥 Social Media Management
🔥 Reservations Assistance
🔥 iGaming
🔥 Claims and Dispute Management
🔥 Escalations & Complaints Resolution

Think I'm the ONE to elevate your business?

P.S. Here are some of the tools I use:

- Freshdesk
- Freshcaller
- Gorgias
- Zendesk
- Shopify
- Salesforce
- Hubspot
- Live Agent
- Microsoft Office (Word & Excel)
- Slack
- Discord
- Facebook, IG, and Youtube
- MS Outlook
- Google Drive
- eCommerce tools
- Notion
- ClickUp
- Opencart
- Wordpress and Elementor
- LinkedIn Sales Navigator

I'm not just a service provider – I'm your partner invested in your success. Let's build something great together! 🤝