“Empowering Call Centers with Leadership, Innovation, and Excellence.”
Call Center Manager
With a proven track record in leading and managing high-performing call center teams, I excel in driving performance and fostering a culture of continuous improvement. My expertise in forecasting headcount and utilizing data analytics ensures operational efficiency and quality enhancements.
I am proficient in leveraging advanced technologies such as Avaya Contact Center, Nice InContact, and Ring Central Office, alongside the Office 365 Suite and SharePoint. Additionally, I bring a creative edge with my skills in AI content writing and developing comprehensive training materials.
Passionate about empowering call centers through leadership, innovation, and excellence, I am dedicated to optimizing operations and enhancing customer experiences
Work Terms
Hours of Operation are evenings M-F and Weekends