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Skills

  • Customer Service
  • Teaching
  • Administrative Assistant
  • Cisco
  • Cisco VoIP
  • Cisco VPN
  • Citrix
  • Customer Service Training
  • Director
  • Job Description Writing
  • Management
  • Microsoft
  • Microsoft Lync
  • Microsoft Word
  • Ms Publisher

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Services

  • Training/Technical Writer

    $25/hr Starting at $25 Ongoing

    Dedicated Resource

    I have been teaching Microsoft Office for over 20 years, I am proficient in Microsoft Word, PowerPoint, Publisher, Lync, Outlook , SharePoint and Project. I have written technical documents and presentations...

    Administrative AssistantCiscoCisco VoIPCisco VPNCitrix

  • Customer Service Representative

    $22/hr Starting at $25 Ongoing

    Dedicated Resource

    I have been an IT/Software instructor for over 15 years. I am currently working for the Department of Energy Service Desk teaching customer service skills to the analyst. My skillset includes the ability...

    Customer ServiceSoftware DesignTeaching

About

Are you looking for me, a writer with experience, combined with talent...then look no further to get the job done!

I have been a technical/software instructor and technical writer for over 20 years. Working with the Department of Energy, Service Desk and Public Health Services in Emergency Disaster Response has provided me with a unique combination of classroom teaching experience, consultative experience, writing and program/project-management experience that makes me extremely qualified for this position.

I have written training documentation for the following: Customer Service, Microsoft Office 2010/2013, Citrix Desktop Director, Cisco VOIP Phones, Cisco ACD Agent/Supervisor, Cisco Jabber, Microsoft SharePoint for End Users, Standard Operating Procedures (SOP), DAYS (Service Now), Service Level Agreements (SLA's), Situation Reports (SitREP), How to use VPN and VDI.

Work Terms

TBD