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Skills

  • Analytics
  • Customer Service
  • Email Support
  • Management
  • Phone Support
  • Skill
  • Technical Support
  • Telesales
  • Troubleshooting
  • Virtual Assistants

Services

  • Technical Support/Customer Support

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I've worked with 3 companies as a customer support all of these companies are based on US. My first company was Teleperformance, I worked as a Technical Support for AT&T Uverse account. Troubleshooting...

    AnalyticsCustomer ServiceEmail SupportManagementPhone Support

About

Looking for a company that would fit in my skill set. Hire me and I'll make every cent worth it.

Work experiences and achievements:

Teleperformance Fairview – Technical Support Representative

Role: Handling triple play (Phone, Internet, TV) services Troubleshooting technical issues for AT&T Uverse customers

Achievements: Rank 1 Agent of wave 121 on my nesting period
Rank 1 Agent for the month of March 2016 (Whole Site)
Rank 7 Agent for the month of February 2016 (Whole Site)

Teletech Novaliches – Customer Service Representative

Role: Handling billing, sales, and retention inquiries for verizon internet, phone and tv service.

opentext Philippines – Solutions Enabler

Role: Working for PNC Bank as an analyst Project is file migration, migrating all files from old platform (TAG) to the new platform (EFX)

Achievements: The only analyst to receive commendation from the MIS group
Left and right commendations from the onshore ambassadors I've worked with
Top requests built for the month of april 2018
Top productivity for the month september 2017
One of the 4 trusted analysts (chosen by the project manager) to work on a critical client
Finished the project and successfully migrated 23,000 files to the new platform